BACHER
Hospitality Consulting
Our Services
Every business faces its own unique challenges – and that’s exactly where we come in. Instead of off-the-shelf solutions, we provide tailored analyses and strategies designed to make your hotel, restaurant, or boutique business sustainably more successful. Whether it's optimising operational processes, developing unique concepts, or enhancing guest and employee satisfaction, our services are focused on making your business future-proof and competitive.
In addition to the services listed below, we are happy to accommodate individual project requests that may not be explicitly mentioned. Get in touch with us – together, we’ll find the right solution for your needs.
Below, you’ll find an overview of our services.
Guest Experience Analysis
Understand how your experience truly resonates.
Instead of anonymous test visits, I offer a thorough Guest Experience Analysis that captures your guest journey from a professional, emotionally intelligent perspective – honest, insightful, and always solution-driven.
With a trained eye for detail, emotional flow, and brand consistency, I assess your guest experience from the very first to the last encounter – not under disguise, but with full transparency. Because real insights don't require anonymity – they require experience, objectivity, and clear evaluation criteria.
What’s included:
-
Full analysis of the guest journey, including digital touchpoints
-
Assessment of atmosphere, service culture, operational flow & brand alignment
-
Identification of untapped potential and critical weak points
-
Actionable recommendations – prioritised and ready to implement
My approach? No off-the-shelf concept, but tailored consulting designed to address the specific challenges and opportunities of your business.
Work Environment Analysis
Your team’s experience shapes your guest experience.
A truly exceptional hospitality experience begins behind the scenes – with engaged teams, clear communication, and a supportive work culture. My Work Environment Analysis brings structure and clarity to what often remains hidden: team dynamics, operational friction points, and cultural gaps.
Through interviews, focus groups, and tailored questionnaires, I identify what empowers – and what holds back – your people. The result? A clear roadmap to improve employee satisfaction, retention, and performance.
What’s included:
-
In-depth team analysis across departments and levels
-
Identification of friction points, motivation drivers & communication patterns
-
Assessment of leadership structure & workplace culture
-
Targeted actions for a healthier, more effective work environment
My approach? Honest conversations, discreet observation, and a strong focus on implementation – because your team is your most valuable asset.
Concept Development & Optimisation
Create offers that resonate – and work.
Whether you're launching a new hospitality concept or refining an existing one, I help turn ideas into clear, compelling, and operationally sound experiences. My focus lies in bridging vision and reality – always with your guests, your team, and your brand at the centre.
Together, we define or optimise your concept – from positioning and experience design to operational feasibility and long-term relevance.
What’s included:
-
Co-development of new concepts for hospitality businesses
-
Review & refinement of existing concepts based on guest and brand alignment
-
Guidance on positioning, storytelling, experience flow & service model
-
Support in ensuring operational practicality and team integration
My approach? Strategic creativity grounded in real-world hospitality understanding – because a great concept is only as good as its execution.